Returns & Exchanges

At QUOKKA, we want you to love your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures you can shop with total confidence.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Place the unworn items in their original packaging, ensuring all garment tags remain attached to avoid processing delays.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.