Frequently Asked Questions

Everything you need to know about your QUOKKA shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are your materials sustainably sourced?

Yes, at QUOKKA we prioritize eco-friendly fabrics including organic cotton and recycled polyester to ensure our fashion footprint is as light as possible.

Can I change or cancel my order?

Orders are processed quickly, but we have a 1-hour window after placement where changes or cancellations can be made by contacting our support team.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.